Effective Date: 20-05-2026
Last Updated: 03-06-2026
This Privacy Policy explains how Montcliffe (“we”, “us”, “our”, or the “Site”) collects, uses, shares, and protects personal information when you visit, interact with, or make a purchase through montcliffe.com (the “Website”), or otherwise communicate with us (collectively referred to as the “Services”).
References to “you” and “your” mean any individual whose personal information we process, including customers, website visitors, or other individuals interacting with our Services.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described, you should discontinue use of the Services.
When you use our Services, we may collect the following categories of personal information:
Device and Technical Information
Examples include:
Browser type
IP address
Device identifiers
Time zone settings
Cookies and similar technologies
Website usage and interaction data
Purpose:
To operate the Website correctly, improve functionality, analyse performance, prevent fraud, and maintain security.
Purchase and Order Information
Examples include:
Full name
Billing and shipping address
Email address
Telephone number
Payment details
Order history
Purpose:
To process payments, fulfil orders, arrange delivery, provide customer support, and manage returns and refunds.
Customer Support and Communication Information
Examples include:
Information provided when contacting us
Correspondence via email or other communication channels
Purpose:
To respond to enquiries, resolve issues, and improve the quality of our Services.
We process personal information for purposes including:
Managing and completing orders and transactions
Communicating with you regarding purchases or enquiries
Providing customer service and account support
Detecting, preventing, and addressing fraud or security risks
Improving website functionality and user experience
Sending promotional or marketing communications in accordance with your preferences
We may share personal data in the following circumstances:
With third-party service providers that assist with payment processing, shipping, analytics, IT infrastructure, and customer support
With e-commerce and marketing platforms such as Shopify, in accordance with their privacy policies
When you instruct or authorise us to share information, including through third-party integrations
With affiliated entities where necessary for internal operational purposes
To comply with legal obligations, enforce our rights, or as part of a merger, acquisition, or sale of assets
We do not sell personal data.
For operational and business purposes, we have disclosed the following categories of information within the past twelve months:
Categories of Information Shared
Identifiers (such as contact and account details)
Commercial information (purchase and order history)
Internet or network activity (usage and interaction data)
Categories of Recipients
Service providers and vendors
Marketing and business partners
Corporate affiliates
We do not use sensitive personal data to infer characteristics about individuals.
If you submit reviews, comments, or other content through our Services, such content may become publicly visible. We are not responsible for how third parties use publicly available information.
Our Website may contain links to external websites or platforms. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing personal information.
Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 16.
If you believe that a child has provided personal information to us, please contact us so we can take appropriate steps to remove the data.
We do not knowingly sell or share personal data of individuals under 16 years of age.
We implement reasonable administrative, technical, and organisational safeguards to protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal data only for as long as necessary to:
Provide the Services
Comply with legal obligations
Resolve disputes
Enforce agreements
Depending on applicable laws, you may have the right to:
Request access to personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request data portability
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent
Appeal decisions relating to privacy rights requests
You may opt out of marketing communications by using the unsubscribe link included in promotional emails. Transactional messages (such as order confirmations) may still be sent.
To process privacy requests, we may require identity verification. You may also designate an authorised representative to act on your behalf with appropriate documentation.
Your personal information may be transferred to and processed in countries outside your country of residence, including the United States.
Where required by law, we rely on appropriate safeguards such as Standard Contractual Clauses or other legally recognised mechanisms for international data transfers.
If you have concerns about how we handle your personal information, please contact us directly using the details below.
You may also lodge a complaint with your local data protection authority if applicable.
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The most current version will always be available on this page.
Company Information
Company Name: Montcliffe
Registered Address: Van Lennephof 28, Oss, Noord-Brabant 5343 JE, Netherlands
Market Country: The United Kingdom
Email: support@montcliffe.com
Phone: +447988525791
Website: montcliffe.com
VAT Number: NL003480517B18
Chamber of Commerce Registration Number: 80732801
