Effective Date: 20-05-2026
Last Updated: 08-06-2026
At Montcliffe, we are committed to providing a clear, transparent, and reliable delivery experience. This Shipping Policy explains how we process, dispatch, and deliver orders within The United Kingdom, in accordance with applicable consumer protection regulations and Google Merchant Center requirements.
We offer free standard shipping on all orders delivered within The United Kingdom.
No additional shipping fees apply
No hidden charges at checkout
The price displayed at checkout is the final price you pay
We currently ship exclusively within The United Kingdom.
We currently deliver orders only to customers within The United Kingdom. Orders will only be delivered to the address provided at checkout. Customers are responsible for ensuring that delivery details are accurate and complete.
Montcliffe is a Netherlands registered business serving customers in The United Kingdom.
Orders may be fulfilled through our international fulfillment partner and dispatched from our fulfillment facility in China.
This does not change the final delivery country. We currently deliver orders only to customers within The United Kingdom.
Customers will receive tracking details by email once the order has been dispatched.
All orders are processed within 1–2 business days Monday to Friday after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been processed and dispatched by our fulfillment partner you will receive a shipping confirmation email containing tracking details.
After dispatch, estimated delivery times are:
Standard Delivery: 3–5 business days (Monday to Friday)
Please note:
Delivery estimates exclude weekends and public holidays
Total estimated delivery time (including processing): 4–7 business days
Delivery times are estimates and not guaranteed timeframes.
Once your order has been shipped, you will receive a tracking link via email. This allows you to monitor the status and progress of your delivery at any time.
If you do not receive tracking information within 3 business days after your order has been processed, please contact us.
While we aim to meet the stated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
Courier disruptions
Severe weather conditions
High seasonal demand
Public holidays
If significant delays occur, we will make reasonable efforts to inform you.
If an order is returned to us due to:
Incorrect or incomplete address details
Failure to collect the parcel
Repeated failed delivery attempts
We will contact you to arrange redelivery or provide the next available solution. Additional delivery charges may apply if the issue was caused by incorrect information provided at checkout.
If you have any questions regarding shipping or delivery, please contact us:
Company Name: Montcliffe
Registered Address: Van Lennephof 28, Oss, Noord-Brabant 5343 JE, Netherlands
Market Country: The United Kingdom
Email: support@montcliffe.com
Phone: +447988525791
Website: montcliffe.com
VAT Number: NL003480517B18
Chamber of Commerce Registration Number: 80732801
